Refund & Cancellation Policy

1. Try before you pay — 7-day free trial

Every new account starts with a 7-day free trial (up to 10 AI actions per day, Chapter 1 of each course, no credit card required). We strongly encourage you to use the trial to decide whether Reva AI Teacher is right for your student before subscribing.

2. 7-day money-back guarantee on your first payment

The 7-day money-back guarantee applies to your first paid invoice only, and is subject to the following:

• The request must be received within 7 calendar days of the first charge.
• It covers your first subscription payment on the account (monthly, quarterly or yearly).
• It does not apply to renewals, or to any subsequent payment after the first.
• We may decline refunds where we detect abuse of this policy (for example, repeatedly subscribing and refunding).

3. After the first 7 days — no refunds, but cancel anytime

Because we offer a free trial and a 7-day money-back window, payments are generally non-refundable after the first 7 days, including for renewals and for partially used billing periods. Instead:

• You can cancel at any time from your account settings or by emailing support@revaaiteacher.com.
• Cancellation stops all future billing.
• You keep full access until the end of the billing period you have already paid for — cancelling does not shorten your current period.

4. Renewals

Subscriptions renew automatically at the end of each billing cycle until cancelled. To avoid a renewal charge, cancel before the renewal date. If you are charged for a renewal you did not intend and contact us within 48 hours of that renewal, before significant use of the new period, we will review the charge and may, at our discretion, offer a refund or credit.

5. Exceptions — when we will always refund

Regardless of the timeframe above, we will refund you where:

• You were charged in error (e.g. a duplicate or incorrect charge).
• You were charged after a valid cancellation took effect.
• A prolonged service failure attributable to us prevented you from using the Service, and we could not restore it within a reasonable time.
• A refund is required by the mandatory consumer-protection law of your country of residence.

6. How to request a refund

• Email support@revaaiteacher.com from the email address on your account.
• Include your account email, the approximate payment date and the reason for the request.
• We aim to acknowledge within 2 business days and to decide within 7 business days.
• Approved refunds are processed to your original payment method via Razorpay. Your bank or card issuer typically posts the refund within 5–10 business days.

7. Taxes & currency

Refunds are made in the original currency and amount charged. Any applicable taxes collected are refunded together with the base amount where required by law. Currency-conversion or bank fees charged by your card issuer are outside our control.

8. Contact

For all billing, cancellation and refund questions, email support@revaaiteacher.com. This policy forms part of, and should be read with, our Terms of Service.